These four notices tell clients how to get accessibility help, request their records, raise a complaint and understand electronic disclosure; they are posted on the website and at the studio.
A. Accessibility help
Rejuvenate Body & Soul Spa Wellness welcomes requests for help reaching service information, arranging appointments and communicating with the studio. Email liliaadam@rejuvenatebodyandsoul.com or call the business phone, (832) 303-1492. Say which part is difficult and what help or format would work for you. You do not need to include a diagnosis in a general message.
The studio discusses the communication support and reasonable adjustments that suit the service and the setting. Please mention any positioning, mobility, sensory or privacy needs for your visit. The studio never charges extra for help the law requires. An adjustment the law requires is always made; it is not an emergency waiver under the booking policy.
For a problem with the website, name the page or feature and how you would like a reply. While the studio works on the problem you reported, it gives you the information, or helps you book, another way that suits you. Another way to reach the studio never replaces its duty to make its services accessible.
B. Requesting your records
To request records held by Rejuvenate Body & Soul Spa Wellness LLC, email liliaadam@rejuvenatebodyandsoul.com or call the business phone, (832) 303-1492.
Say which records or visit dates you need, the form of copy you would like and a private way to contact you. Do not send identity documents unless the studio asks for them.
The studio explains how it will confirm who you are and how it will deliver the records. Copies of your own records are provided with no fee. The studio never asks for information it does not need. When someone acts for you, the studio confirms that person's authority. A companion coming to your visit does not, on that alone, have access to your records.
The studio answers a records request within 45 days, or sooner where the law sets a shorter time. If it needs more time, it tells you why within those 45 days and takes no more than 45 extra days. If the law limits or refuses a request, the studio explains why and what you can do next. A request to look again at a declined request is answered in writing within 60 days. You never have to buy another service or agree to marketing before a records request is handled.
If another business holds records you need, the studio tells you who to contact, where it knows. This notice covers records the studio actually holds. It does not promise access to records controlled by another business.
C. Complaints and independent review
You may raise a concern about a service or about privacy with the studio at liliaadam@rejuvenatebodyandsoul.com or (832) 303-1492. Describe the issue briefly and leave sensitive details out. The studio will arrange a private way to share them, such as a phone call. You may also contact the right agency without first using the studio's process. The studio never asks you to withdraw an honest review or give up a legal right before it handles a complaint.
| Where | What for | How |
|---|---|---|
| Texas Department of Licensing and Regulation (TDLR) | Complaints about barbering or cosmetology licensing | Use TDLR's complaint process: choose the program and follow its instructions. Phone (800) 803-9202 within Texas, or (512) 463-6599. Mail: P.O. Box 12157, Austin, Texas 78711. |
| Texas Attorney General | Consumer complaints | Follow the Attorney General's online consumer complaint instructions. |
| Texas Attorney General, Patient Privacy page | Guidance on health-information privacy and the agency routes that may apply | See the Attorney General's Patient Privacy page. |
Do not send health records through a public comment or review.
This notice lists where complaints can go. It does not mean an agency has approved every service the studio offers. In an emergency, call 911 or get immediate help; do not wait for a reply to a complaint.
D. Electronic disclosure of health information
Health information the studio creates or receives about you may be shared electronically through two systems. GlossGenius, the studio's booking, payment and client-record system, is used to book your visits, take payment, keep your service record and send appointment texts. Google Workspace is the studio's email and business phone, including calls, texts and voicemail, and it holds incident records in a folder only the owner can open.
This notice tells you that information may be sent electronically. It is not your authorization for any disclosure.
Where Texas or federal law requires a separate authorization, the studio obtains it before the information is shared. Where the law allows or requires sharing without an authorization, the studio follows the conditions the law sets. Send questions and requests to liliaadam@rejuvenatebodyandsoul.com.
Legal basis
| Authority | Section | What it supports here |
|---|---|---|
| Texas Medical Records Privacy | Tex. Health & Safety Code §§181.001, .004, .101–.105 and .152–.154 | Records requests, complaints and authorization before sharing, where chapter 181 applies |
| Consumer access to health records and complaints | Tex. Health & Safety Code §181.105 | The records-request, licensing-agency and complaint information in B and C, where §181.105 applies |
| Notice and authorization for electronic disclosure | Tex. Health & Safety Code §181.154 | The notice in D |
| Texas Office of the Attorney General | "Patient Privacy"; "Authorization to Disclose Protected Health Information," standard form and instructions | Separate authorization before health information is shared |
| U.S. Department of Justice | "Businesses That Are Open to the Public"; "Guidance on Web Accessibility and the ADA" (March 18, 2022) | Reasonable adjustments and website accessibility in A |
| Texas Department of Licensing and Regulation | "Complaints" | The TDLR route in C |
| Texas Office of the Attorney General | "File a Consumer Complaint" | The Attorney General route in C |